Coronavirus 2019-nCov novel coronavirus


Visiting Policy

Keeping Managers and Staff Informed and Safe


As care homes closed their doors to non-essential visits we suspended all In-House training and adapted the delivery of oral care training to LIVE Interactive webinar sessions.

Up until the sudden change of circumstance, Face to Face training had always been a popular option as care managers understand how necessary the interaction and engagement with the trainer is for this type of personal care training.  

Our COVID Safe Visiting policy

We understand that you have a clear visiting policy and will have a range of responsibilities as you open up your care home/s to non-essential visits in a safe way . We would like to reassure you that our  trainers (Dental Care Professionals) operate in line with the latest infection prevention and control guidance.

We work with care homes in a proactive way to ensure that everyone’s well-being is maximised.

We will…

  •  check in on the day of training to ensure the situation has not changed.

  •  DCP (trainer) be free of any COVID-19 symptoms on the day of their visit

  •  provide the necessary information required by the provider at the visits (e.g. honest response to screening requirements about COVID-19 risk factors)

  •  comply with the infection prevention and control measures, including a temperature test, mandatory hand hygiene, the use of PPE as required and social distancing requirements

  •  ensure that any products brought in for demonstration will not be handed around.

  •  oral care sample products are able to be sanitised in line with relevant infection prevention and control (IPC) guidance.

  •  DCP (trainer)  will give her/his details in a form on the day (keeping their data secure and ONLY releasing it in the event of track and trace).

It is the care homes’ responsibility to have carried out a risk assessment before the trainer arrives, particularly around size of room and ability for social distancing.  We normally say 12 for most clinical training subjects but this may have to be reduced according to size of room. 

We will endeavour to keep you abreast of developments and update this information as required.

Updated Cancellation Policy

Given the uncertainty about the future progress of COVID-19 we understand that care providers will be working in a dynamic situation that will require constant vigilance and have altered our cancellation policy which allows last minute cancellation without penalties.


Virtual Training via LIVE Interactive Webinar sessions

We continue to offer virtual training by our Award Winning organisation for this mandatory training. These interactive sessions are complemented by our downloadable resources.

 I would like to reassure you that in our virtual training sessions we are able to communicate, demonstrate and interact with participants, delivering the same presentation and information as if we were in your place of work.

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