Demonstrate ongoing commitment to working to standards of good practice.
Demonstrate to both prospective service users and inspectorates that you are compliant and prioritize mouth care.

Knowledge Oral Healthcare is a well-established, multi award winning company that is recognised for its work in oral healthcare.

The scheme aligns with the NICE Quality Standards [QS151] Oral health in care homes. 

Oral Health Awareness member

Demonstrate to prospective service users and inspectorates that you are compliant and prioritize mouth care. 

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Our aim

  • Improve the quality of mouth care for all vulnerable people living in care facilities - in line with their preferences

  • Improve the collaboration of teams supporting them

  • Improve health outcomes for people, to help reduce hospitalisation and aspiration pneumonia with improved oral health


What we do

  • Ensure the quality standard in Oral Health in Care Homes (QS151) principles are applied.  

  • To help strengthen existing good practice and introduce new procedures where appropriate

Your membership will show that you have met predetermined and standardized criteria indicated below.  


What we require

Training -  All staff should have received training in oral health as recommended in the NICE guidelines.  Evidence that training in oral health is being carried out to existing and new staff members.

Nominate an Oral Care Champion This person will need to motivate and support others. A webinar appointment will be made to discuss their role.


Oral Care Policy should set out plans and actions to promote and protect residents’ oral health.


Oral Health Assessments must be carried out on each new service user.  Oral healthcare needs assessed within 48 hrs on admission. Thereafter, all service users have a mouth care assessment at appropriate intervals.


Recording mouth care needs in users personal care plan [regularly review and update when mouth care needs change].


Supporting daily mouth care twice a day. Remind, prompt, assist service users with mouth care.

Proactive action on oral health and assessing compliance

1. Training

Training will ensure that all staff have a good understanding and awareness of the relevant guidelines.  Local social care commissioners include oral health training as part of their assessment frameworks, in line with the CQC’s recommendations in their report

Staff need to recognise poor oral health, how to improve and effectively manage it through education and collaboration. Staff will have a more positive view of the importance and value of good mouth care.

Care staff often find delivering mouth care ‘difficult’, ‘distasteful and not an important aspect of a residents’ care. Feedback forms frequently highlight care staff’s surprise at why oral care is essential for general health and is a key component of nursing care.

You will need to demonstrate a minimum of 6 months staff training to demonstrate that you have embed your learning into practice before you can apply for the Oral Health Awareness Scheme.  

2. Appointing an oral care champion

The oral care champion is the person that we will correspond with. Choose a staff member that has an interest in the topic!

This person will be required to:

1. Organise a webinar call.   Have a webinar meeting with us as we find that it is nicer to introduce ourselves in person and discuss what is their role.


2. Evidence Oral Care Training.  Be responsible for ensuring staff have training in oral health, particularly new staff.


3. Ensure that all resident’s oral health needs are assessed and planned in line with the NICE guidance and to ensure appropriate communication between the care home and a dental profession.


4. b. display reminder charts


c. appropriately refer residents to the dental team rather than a GP and integration with other health and social care professionals

d. make better product choices e.g. size of toothbrush, appropriate toothpastes and dentures cleaning aids.

e. allow service users to give feedback on the quality of mouthcare support they receive (if appropriate).

3. Oral Care Policy

We will review your oral care policy if you have one in place.  We can provide you with an oral care policy template.

An oral care policy should set out plans and actions to promote and protect residents’ oral health. [Your duty of care in relation to residents' oral health needs and access to dental treatments].

  • This will include signposting to local dentists.  Ideally every service user should be registered with a general local dentist.  We understand that this can be difficult with some dentists not taking on new patients and not offering a domiciliary or out of hours service.  We aim to seek and support you with finding a local dentist and/or community dental services.

 [This is in line with the CQC’s aim of achieving a collaborative approach].  

  • Included in your policy should be ‘What to do if someone refuses toothbrushing’. Training focuses on ways to encourage individuals that decline toothbrushing to coax them to brush their teeth, how to support them and try again later or document and attempt another time.  It should include what to do if a service user continues to decline toothbrushing.


4. Oral health assessment

An Oral Health Assessment will need to be carried out on admission of every new service user regardless of how long their stay.  This will likely involve the service user’s family during the care planning process. There are a number of oral health assessment templates that can be used.  We are happy to provide our template. 

Electronic assessment systems are popular and used in many care facilities. If you carry out oral health assessments electronically, we will review the assessment system to ensure it meets criteria and leads to an appropriate care plan for individuals.  If the system does not meet the guidance, we may require your system to be adapted accordingly.

  • Document how day-to-day dental hygiene is maintained.  Any steps taken to assess, maintain or support a service user’s oral health should be documented.

  • Assess the cleanliness of mouths of dependent people. Photographic evidence may be used. If this proves to be useful it may contribute to assessing whether the evidence leads to improved levels of cleanliness.


5. Recording Mouth Care Needs in Care Plans

The assessment leads to an individual care plan, designed to support good oral hygiene.  Service users are referred to the dental team if necessary.

Oral health care plans should be reviewed every 6-12 months and should identify the resident’s dentist and any dental visits.  For service users that are not exempt from NHS dental treatment, a plan will need to be in place to deal with how those costs will be covered.


6. Supporting daily mouth care

Ensure that residents have toothbrushes, toothpaste, and any other dental hygiene products such as denture fixative, denture pot etc. Electric toothbrushes are charged and working. Record that mouth care has been carried out or not.  If toothbrushing could not be carried out, then indicate and give the reason eg. Declined, asleep.   If toothbrushing has been declined make a note and ideally return later.

If someone keeps refusing toothbrushing this needs to be escalated to a healthcare professional.

Train the Trainer course

The development of the Oral Health Awareness Good Practice process requires evidence of delivering ongoing training The most cost-effective way to deliver ongoing training is by having a staff member trained to deliver ongoing training by attending  a Train the Trainer course.

On completion of Train the Trainer, we will approach the provider to offer the Oral Health Awareness Good Practice Scheme.

For more information, call 01243 710119  to speak to a member of our expert team or email

How to become a Good Practice member

complete and submit the form below.  An electronic invoice will be generated

we will schedule a webinar meeting with your  Oral Care Champion 

forward the relevant paperwork on request for review

certificate & logo use (annual renewal).  Access to experts in oral healthcare.

Become an Oral Health Awareness member.
Demonstrate a visible commitment to providing nationally recognised standards in oral healthcare.

Details of person completing the form

Type of Care Home

Name of nominated Oral Care Champion

Has the oral care champion attended an oral care training course?
Have caregivers received training in oral healthcare?

£179  per care home (annual)

  • includes webinar sessions with oral care champion

  • compliance paperwork

  • assessment/ review

  • certification & use of logo

  • 365 days advisory service

Select an option

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